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High expectations are the key to everything.
Written by
Sam Walton
I had to pick myself up and get on with it, do it all over again, only even better this time.
Written by
Sam Walton
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Written by
Sam Walton
We let folks know we're interested in them and that they're vital to us. cause they are.
Written by
Sam Walton
I have always been driven to buck the system, to innovate, to take things beyond where they've been.
Written by
Sam Walton
Capital isn't scarce; vision is.
Written by
Sam Walton
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Written by
Sam Walton
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Written by
Sam Walton
We're all working together; that's the secret.
Written by
Sam Walton
In the beginning, I was so chintzy I really didn't pay my employees well.
Written by
Sam Walton
The way management treats associates is exactly how the associates will treat the customers.
Written by
Sam Walton
Loosen up, and everybody around you will loosen up.
Written by
Sam Walton
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
Written by
Sam Walton
The key to success is to get out into the store and listen to what the associates have to say.
Written by
Sam Walton
Give ordinary folk the chance to buy the same things as rich people.
Written by
Sam Walton
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.
Written by
Sam Walton
Appreciate everything your associates do for the business.
Written by
Sam Walton
Control your expenses better than your competition. This is where you can always find the competitive advantage.
Written by
Sam Walton
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Written by
Sam Walton
You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
Written by
Sam Walton
Swim upstream. Go the other way. Ignore the conventional wisdom.
Written by
Sam Walton
If everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction.
Written by
Sam Walton
All that hullabaloo about somebody's net worth is just stupid, and it's made my life a lot more complex and difficult.
Written by
Sam Walton
I probably have traveled and walked into more variety stores than anybody in America.
Written by
Sam Walton
Most of us don't invent ideas. We take the best ideas from someone else.
Written by
Sam Walton
What am I supposed to haul my dogs around in, a Rolls-Royce?
Written by
Sam Walton
I got into retailing because I wanted a real job.
Written by
Sam Walton
Maybe I was born to be a merchant, maybe it was fate. I don't know about that. But I know this for sure: I loved retail from the very beginning.
Written by
Sam Walton
I don't know what would have happened to Wal-Mart if we had laid low and never stirred up the competition. My guess is that we would have remained a strictly regional operator.
Written by
Sam Walton
One person seeking glory doesn't accomplish very much.
Written by
Sam Walton
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