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We have this idea that extroverts are better salespeople. As a result, extroverts are more likely to enter sales; extroverts are more likely to get promoted in sales jobs. But if you look at the correlation between extroversion and actual sales performance - that is, how many times the cash register actually rings - the correlation's almost zero.
Written by
Dan Pink
In many professions, what used to matter most were abilities associated with the left side of the brain: linear, sequential, spreadsheet kind of faculties. Those still matter, but they're not enough. What's important now are the characteristics of the brain's right hemisphere: artistry, empathy, inventiveness, big-picture thinking.
Written by
Dan Pink
I happen to be extremely left-brained; my instinct is to draw a chart rather than a picture.
Written by
Dan Pink
My generation's parents told their children, 'Become an accountant, a lawyer, or an engineer; that will give you a solid foothold in the middle class.' But these jobs are now being sent overseas. So in order to make it today, you have to do work that's hard to outsource, hard to automate.
Written by
Dan Pink
I think people get satisfaction from living for a cause that's greater than themselves. They want to leave an imprint. By writing books, I'm trying to do that in a modest way.
Written by
Dan Pink
Health care is a design problem. Dependence on foreign oil is a design problem. To some extent, poverty is a design problem. We need design thinkers to solve those problems, and most people who are in positions of political power are not design thinkers, to put it mildly.
Written by
Dan Pink
The left-brainer and the economist in me says watch what people do, not what they say.
Written by
Dan Pink
I think that designers and architects need to educate the people who don't quite know what they do and make a strong case for why it's valuable and why it changes the game. I think waiting for people to come around to it just won't do.
Written by
Dan Pink
If I really believe that visual representation and narrative are ways to convey important, complex ideas, and if the world is gravitating toward this form, then geez, I better do it myself. I want to do it myself.
Written by
Dan Pink
When I got to law school, I didn't do very well. To put it mildly, I didn't do very well. I, in fact, graduated in the part of my law school class that made the top 90% possible.
Written by
Dan Pink
Autonomy: the urge to direct our own lives. Mastery: the desire to get better and better at something that matters. Purpose: the yearning to do what we do in the service of something larger than ourselves. These are the building blocks of an entirely new operating system for our businesses.
Written by
Dan Pink
Management did not emanate from nature. Management is not a tree: it's a television set. Somebody invented it. It doesn't mean it's going to work forever. Management is great. Traditional notions of management are great if you want compliance. But if you want engagement, self-direction works better.
Written by
Dan Pink
It's concerning to me when people look at the course of education as just a means for getting a job four years later. If you're just doing this because it is going to lead to a 'good job,' you're better off doing something you're genuinely interested in.
Written by
Dan Pink
The point of college is more to acquire skills than to acquire domain knowledge. One of the skills that is going to be most necessary: you have to be able to read with rigor and write with clarity. You have to be able to communicate. To make an argument, whether it's in a written piece or in front of a group of people.
Written by
Dan Pink
Politicians are, in general, receptive to those who make the most noise.
Written by
Dan Pink
Artists should agitate and democratize their own work, but they should also work to democratize the arts themselves.
Written by
Dan Pink
Human beings are natural mimickers. The more you're conscious of the other side's posture, mannerisms, and word choices - and the more you subtly reflect those back - the more accurate you'll be at taking their perspective.
Written by
Dan Pink
I think that educators are in sales. Essentially, what you are doing is making an exchange with your class. You're saying, 'Give me your attention. In exchange, I'll give you something else.' The cash register is not ringing. It's not denominated in dollars or cents or euros, but it is a form of sales in a way. It is an exchange.
Written by
Dan Pink
The truth is, if we have our own reasons for doing something - reasons that we endorse - we're more likely to do it; we're more likely to stick with it.
Written by
Dan Pink
A lot of times, when you have very short-term goals with a high payoff, nasty things can happen. In particular, a lot of people will take the low road there. They'll become myopic. They'll crowd out the longer-term interests of the organization or even of themselves.
Written by
Dan Pink
The billable hours is a classic case of restricted autonomy. I mean, you're working on - I mean, sometimes on these six-minute increments. So you're not focused on doing a good job. You're focused on hitting your numbers. It's one reason why lawyers typically are so unhappy. And I want a world of happy lawyers.
Written by
Dan Pink
The science shows that the best way to use money is to take the issue of money off the people. Pay people enough so that money isn't an issue, and they can focus on doing great work.
Written by
Dan Pink
If the only reason people are coming in and doing anything in your office is because you're giving them a paycheck, I'm not sure you have the most productive workplace there.
Written by
Dan Pink
People don't know how to listen, and it's not their fault. In school, we learn how to read, we learn how to write - but nobody teaches you how to listen.
Written by
Dan Pink
Selling is helping people to do what they're already inclined to do.
Written by
Dan Pink
In order to raise money from somebody, you have to understand who is this person, not to deceive them but to understand them. What would be their motives for contributing money? Why do these people contribute money to some places, but not to others? That's attunement - treating everybody well, but not treating everybody the same.
Written by
Dan Pink
All of us can expect to live longer than any organization that we would work for. That continues apace. Human longevity is increasing; corporate longevity is decreasing.
Written by
Dan Pink
If you think about work, it's just this endlessly fascinating subject. We spend at least half of our waking hours working. So it becomes this incredible window into a whole variety of things: who we are human beings, how the economy works, how people relate to each other, how stuff is made, how the world spins on its axis.
Written by
Dan Pink
With 'Free Agent Nation,' I was figuring out how to write a book along with writing the book. Now I think I've kind of, sort of figured out how to write a book a little bit better. But the process remains not that different - slow; laborious; tiny, incremental progress each day, punctuated by feelings of despair and self-loathing.
Written by
Dan Pink
One of the things is, in the writing process, if you do it enough, you have a sense of where you are. I didn't have that with the first book as I was writing it. Now, as I write books, I have a sense of where I am. Unfortunately, the sense of where I am is usually behind.
Written by
Dan Pink
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